Solstice™ DUAL-LAYER EXTREME DLX 90 Tile - 38" x 38" - 10 mm (3mm wear layer)

SHIPPING

Our policy of shipping within 5-7 business (during weekdays) applies to orders made prior to 4:30pm Mountain Standard Time (MST). Delays may occur if our warehouse is backlogged with orders and shipments during our busy season, or if there are severe weather conditions that are out of our hands. These situations very rarely occur and Rubber Expert does everything in our power to ensure that customers receive their packages as quickly as possible.

Shipping Partners

Rubber Expert has partnered with reputable shipping carriers to ensure a safe and timely delivery for our customers. Our company ships with FedEx, Canada Post, Purolator and other third-party carriers that are able to provide shipping to serviceable areas. The customer will have the option of picking which courier they prefer when they are placing an order. Once the customer reaches the shipping portion of our online ordering process, our system will list the different shipping options in order of shipping costs, from the least expensive option to the most expensive. Depending on your location, additional shipping options such as morning or evening deliveries may be available for additional costs. The system will also provide an ETA beside each shipping option. **Please note: the estimated time of arrival is just an estimate and does not guarantee that the package(s) will arrive exactly on that date.**

Oversized Items

All oversized items are shipped with a freight company as they are too heavy to ship with FedEx. In these cases, The Rubber Expert usually ships with either Vitran or Fastfrate which are both trucking companies used for heavy items. Freight charges vary depending on the weight of the item(s) and the destination it is being shipped to. Oversized items ship on a weekly basis so please allow 1-2 weeks for arrival. Dropship items may take longer as they are shipped from a different warehouse. Please note, trucking companies will always call ahead of time to schedule a delivery date with you. All deliveries are curbside only.

Tracking

For tracking on shipments, please log in to your account, located at the top right-hand corner of our homepage banner. Please make sure to track your order to avoid any problems or delays as example FedEx will make one delivery attempt after which it is taken to the nearest depot. You may then do one of two things; call and schedule a second delivery attempt OR pick it up from the nearest depot. If the carrier does not hear from the customer after a week, they will return the package. Should a package be returned to our warehouse, it will be the customer's responsibility to pay for shipping a second time in order for us to re-ship the product(s).

Remote Areas

Remote areas are defined as being outside of the standard service routes of our carriers. Orders being sent to remote Canadian locations are subject to an additional shipping charge, which varies depending on the size and weight of the product(s) being shipped. Please note that if you are making an online order from a remote area, the shipping cost you see may not always be accurate. In those situations, Rubber Expert will obtain the exact shipping costs associated with that particular order and contact the customer before proceeding with the order so the customer can be aware of any additional shipping costs prior to the order being shipped.

Canada is geographically massive and we cannot offer free shipping. We do allocate a certain dollar amount to cover certain remote areas. If shipping costs more than the allocated amount, then you will receive an email with the cost difference. At that point, you can either choose to pay the additional fee to cover the difference, or you can simply request a cancellation of the order.

Terms & Conditions

Rubber Expert specializes in the sale of rubber flooring solutions and rubber mats. We strive to provide essential information about our products and services on our website, including features, descriptions, specifications and pricing. However, we do not guaranty the complete accuracy of this information at all times, but we regularly conduct audits to make the necessary revisions. The colors of products may vary slightly from what you seen on your screen due to monitor settings.

All content on this website, including but not limited to text, images, logos, and graphics, is the property of Rubber Expert and is protected by copyright laws. 

Warranty Coverage

We are confident in the quality of our products and are committed to providing excellent customer service. This warranty policy outlines the process of submitting a claim and what may be covered.

Rubber Expert offers a limited warranty on all rubber mats and flooring solutions purchased directly from our website or store. The warranty covers manufacturing defects and workmanship issues for a period of 1-5 years (from date of purchase), depending on the particular product.

Making Warranty a Claim

If an item is defective, please bring it back to us within the eligible period for a claim. The original invoice must also be presented at the time of a claim. Rubber Expert will assess and evaluate the situation to make sure that the item is defective and not improperly handled or misused.

Please note that Rubber Expert is a distributor and retailer of high-impact flooring solutions. We rely on our manufacturing partners to uphold the warranty aspect of the service should the need arise. Rubber Expert will facilitate the administration portion of the service where it is necessary to do so.

If the issues is deemed to be a manufacturing defect or workmanship problem, Rubber Expert will fulfill the warranty by providing a replacement product which is the same as the original product or a similar product if the original product is no longer available.

Items covered

The manufacturer's warranty covers defects in materials and workmanship under normal use. This includes the following items:

• Cracking, peeling, or degradation of the product
• Uneven wear, not resulting from misuse
• Warping of material

Exemptions of coverage include but are not limited to the following items:

• Improper install
• Accidents
• Incorrect cleaning treatments (i.e. harsh chemicals)
• Acts of nature, such as floods
• Normal wear and tear

This warranty is non-transferable and applies only to the original purchaser of the product.

Outside Calgary and Area

If a shipped item arrives and appears to be damaged, please contact us at info@rubberexpert.ca. 

Liability

our liability under this warranty is limited to the repair, replacement, or refund of the defect product. We reserve the right to inspect the product before approving any warranty claim.

Rubber Expert reserves the right to modify or update this warranty policy at any time. Customers will be notified of any changes through our website.

By purchasing rubber products from Rubber Expert, you agree to the terms outlined in this warranty policy. If you have any questions or concerns, please contact our customer service team.