Rubber tiles and mats are convenient flooring solutions as they are easily cleanable.
In most cases, a simple hose and brush will do the trick, eliminating the need for using elbow grease. With rubber mats, a gentle mop over the surface will easily clean off any residue. In any case, this type of flooring is stain-resistant so there is no need to worry about spills of any sort.

How often they need to be cleaned can vary, dependent on how frequently the floor is used.

Rubber mats come with a rubber smell that begins to fade away after time. Particularly when they’re newer, the smell is more apparent. In many cases, the mats will begin to lose the potency of their smell after they are shipped to the distributor. Remedies can be taken in order to decrease the smell, including spraying chemicals on the mat and wiping it down.

SHIPPING

Our policy of shipping within 5-7 business (during weekdays) applies to orders made prior to 4:30pm Mountain Standard Time (MST). Delays may occur if our warehouse is backlogged with orders and shipments during our busy season, or if there are severe weather conditions that are out of our hands. These situations very rarely occur and Rubber Expert does everything in our power to ensure that customers receive their packages as quickly as possible.

Shipping Partners

Rubber Expert has partnered with reputable shipping carriers to ensure a safe and timely delivery for our customers. Our company ships with FedEx, Canada Post, Purolator and other third-party carriers that are able to provide shipping to serviceable areas. The customer will have the option of picking which courier they prefer when they are placing an order. Once the customer reaches the shipping portion of our online ordering process, our system will list the different shipping options in order of shipping costs, from the least expensive option to the most expensive. Depending on your location, additional shipping options such as morning or evening deliveries may be available for additional costs. The system will also provide an ETA beside each shipping option. **Please note: the estimated time of arrival is just an estimate and does not guarantee that the package(s) will arrive exactly on that date.**

Oversized Items

All oversized items are shipped with a freight company as they are too heavy to ship with FedEx. In these cases, The Rubber Expert usually ships with either Vitran or Fastfrate which are both trucking companies used for heavy items. Freight charges vary depending on the weight of the item(s) and the destination it is being shipped to. Oversized items ship on a weekly basis so please allow 1-2 weeks for arrival. Dropship items may take longer as they are shipped from a different warehouse. Please note, trucking companies will always call ahead of time to schedule a delivery date with you. All deliveries are curbside only.

Tracking

For tracking on shipments, please log in to your account, located at the top right-hand corner of our homepage banner. Please make sure to track your order to avoid any problems or delays as example FedEx will make one delivery attempt after which it is taken to the nearest depot. You may then do one of two things; call and schedule a second delivery attempt OR pick it up from the nearest depot. If the carrier does not hear from the customer after a week, they will return the package. Should a package be returned to our warehouse, it will be the customer's responsibility to pay for shipping a second time in order for us to re-ship the product(s).

Remote Areas

Remote areas are defined as being outside of the standard service routes of our carriers. Orders being sent to remote Canadian locations are subject to an additional shipping charge, which varies depending on the size and weight of the product(s) being shipped. Please note that if you are making an online order from a remote area, the shipping cost you see may not always be accurate. In those situations, Rubber Expert will obtain the exact shipping costs associated with that particular order and contact the customer before proceeding with the order so the customer can be aware of any additional shipping costs prior to the order being shipped.

Canada is geographically massive and we cannot offer free shipping. We do allocate a certain dollar amount to cover certain remote areas. If shipping costs more than the allocated amount, then you will receive an email with the cost difference. At that point, you can either choose to pay the additional fee to cover the difference, or you can simply request a cancellation of the order.

Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.