Shipping & Delivery
Our policy of shipping within 5-7 business (during weekdays) applies to orders made prior to 4:30pm Mountain Standard Time. Delays may occur are if our warehouse is backlogged with orders and shipments during our busy season, or if there are severe weather conditions that are out of our hands. These situations very rarely occur and The X-Rival Rubber & Grass does everything in our power to ensure that customers receive their packages as quickly as possible.
Shipping to a Different Address
For orders over $300, we may allow shipping to a different address other than your billing address; However, you will be required to add the address on your credit card file (with your credit card company) as a secondary address in order for us to complete your order.
The X-Rival Rubber & Grass ships with FedEx, Canada Post, and UPS. The customer will have the option of picking which courier they prefer when they are placing an order. Once the customer reaches the shipping portion of our online ordering process, our system will list the different shipping options in order of shipping costs, from the least expensive option to the most expensive. Depending on your location, additional shipping options such as morning or evening deliveries may be available for additional costs. The system will also provide an ETA beside each shipping option. **Please note: the estimated time of arrival is just an estimate and does not guarantee that the package(s) will arrive exactly on that date.**
All oversized items are shipped with a freight company as they are too heavy to ship with FedEx. In these cases, The X-Rival Rubber & Grass usually ships with either Vitran or Fastfrate which are both trucking companies used for heavy items. Freight charges vary depending on the weight of the item(s) and the destination it is being shipped to. Oversized items ship on a weekly basis so please allow 1-2 weeks for arrival. Dropship items may take longer as they are shipped from a different warehouse. Please note, trucking companies will always call ahead of time to schedule a delivery date with you. All deliveries are curbside only.
For tracking on shipments, please log in to your account, located at the top right-hand corner of our homepage banner. Please make sure to track your order to avoid any problems or delays as example FedEx will make one delivery attempt after which it is taken to the nearest depot. You may then do one of two things; call and schedule a second delivery attempt OR pick it up from the nearest depot. If the carrier does not hear from the customer after a week, they will return the package. Should a package be returned to our warehouse, it will be the customer's responsibility to pay for shipping a second time in order for us to re-ship the product(s).
Remote areas are defined as being outside of the standard service routes of our carriers. Orders being sent to remote Canadian locations are subject to an additional shipping charge, which varies depending on the size and weight of the product(s) being shipped. Please note that if you are making an online order from a remote area the shipping cost you see may not always be accurate. In those situations, The X-Rival Rubber & Grass will obtain the exact shipping costs associated with that particular order and contact the customer before proceeding with the order so the customer can be aware of any additional shipping costs prior to the order being shipped.
Free Shipping Transparency Disclaimer
Items marked free shipping have a certain percentage allocated towards the cost of shipping. This percentage typically covers most major cities in Canada. Obviously, Canada is geographically massive and we cannot offer free shipping across the board. We do allocate a certain dollar amount to cover most major cities. If shipping costs more than the allocated amount, then you will receive an email with the cost difference. At that point, you can either choose to pay the additional fee to cover the shortfall/difference or you can simply request a cancellation of the order.